7 Types of Quality Metrics posted by John Spacey, March 26, 2017 Quality metrics are measurements of the value and performance of products, services and processes. "modalProduct": { "title": { Additionally, the Control Quality process allows you to validate the project deliverable against the project requirements. "buttonDestination": "modal", }, Plan Quality Management is the process of identifying quality requirements for the project. Fortunately, the Project Management Body of Knowledge (PMBOK) gives the project manager the guidance you need to make sure the products being produced are of the required quality. The PDCA cycle makes up the basis for continuous improvement or kaizen. Metrics to track here include: Supplier defect rate: Percentage of materials from suppliers not meeting quality specifications Supplier chargebacks: Total charged to suppliers for cost of non-conforming materials (possibly including late delivery and payroll costs) "button": { Project quality management involves all the activities involved to determine quality policies, objectives, and procedures in an organization. If the points cluster in a band running from lower left to upper right, there is a positive correlation (if x increases, y increases), If the points cluster in a band from upper left to lower right, there is a negative correlation (if x increases, y decreases). It contains the knowledge and processes required to ensure the highest quality products and deliverables are produced by the project. "font-size": "13px" Cause and effect diagram: Used to identify the root causes or contributors to a problem, error, or defect. function ShopifyBuyInit() { OPA updates – can include completed checklists and lessons learned. The Project Management Body of Knowledge, or PMBOK, is a collection of standards, best practices, and procedures for planning and executing on projects successfully. You can have acceptable software that is low-grade (limited features) that is high quality (no defects). Here’s a fun phrase to help you remember the 7 basic quality tools: Carol Flabbergasts, “Here’s the Powerful, Checkered Saber-toothed Cat!”. For each quality activity, you should compare the cost of conformance to the expected benefit in order to determine the appropriate quality level for your project. The Performance Metrics Applied to the PMBOK MEL SCHNAPPER, PH. There are 4 different parts of that report: 1. The first of these three processes is quality planning. } Here is a brief description of each tool. } Check Real Time Updates, Subscibe to ProjectEngineer.NET channel – YouTube, Project Engineer can send me occasional email updates about new site content, Project Procurement Management According to the PMBOK, Project Risk Management According to the PMBOK, Project Resource Management According to the PMBOK, Project Communications Management According to the PMBOK, Project Quality Assurance According to the PMBOK. Statistical independence – The probability of one event occurring does not affect the probability of another event occurring (i.e. Quickly memorize the terms, phrases and much more. Such recommendations are expected and welcomed by the management, Quality should be considered whenever there is a change to any component of the project constraints, Quality should be checked before an activity or work package is completed, The project manager must spend time trying to improve quality, The project manager must determine metrics to be used to measure quality before the project work begins, The project manager must put in place a plan for continually proving processes, The project manager must make sure authorized approaches and processes are followed, Some quality activities may be done by a quality assurance or quality control department. Top 5 lessons learned- from our PMP students! Sigma – Sigma is another name for standard deviation. Money spent during the project to avoid failures, Money spent during and after the project because of failures, is the process of identifying quality requirements for the project. As the name suggests, this feature basically allows one to monitor the staff activity in real-time. "quantityInput": { There are four parts to the Deming Cycle: Plan, Do, Check, and Act (PDCA). Outputs: Quality Management Plan, Quality Metrics, Project Management Plan Updates, Project Documents Updates quality policy (either organizational or just for the project), methods and procedures to meet the objectives and satisfy customer’s needs } Let's go through the tools and techniques for this process. One of the critical and most important concept in preparing for the PMP exam is Quality Management tools. "@media (min-width: 150px)": { }, Specification limits are characteristics of the measured process and not inherent. Quality metrics are an input to perform quality assurance and an output from plan quality management. The main output of this process is a quality management plan which dictates the quality standards and outlines how those standards will be met as well as the quality assurance and quality control activities. "margin-left": "0px", This document tracks the attributes of a product and how the Control Quality process will verify compliance with those metrics. Lastly, don’t forget to check out the other PMP study notes in this series of all various knowledge areas and download our free 200 practice questions by clicking the links below: Communications Management – PMP Study Guide. "padding-bottom": "14.5px", 4. 3. loadScript(); TRY NOW : … The cost of conformance is the cost incurred to prevent quality issues from happening. As a bridge engineer and project manager, he manages projects ranging from small, local bridges to multi-million dollar projects. ShopifyBuy.UI.onReady(client).then(function (ui) { These tests use a system of metrics to determine whether the quality plan is proceeding in an acceptable manner. "product": { "toggle": { Quality assurance should always be based on a foundation of continuous improvement. Quality checklists 4. The degree to which the project fulfills requirements. the probability of rolling a six on a die is statistically independent from the probability of getting a five on the next roll). "text": { Many projects have standards that are given to them directly, such as design standards for buildings. 2. Outputs of Perform Quality Assurance - Change requests Attribute sampling – results confirm yes/no – GO or NO GO decision, Variable sampling – results rated on continuous scale that measures the degree of conformity – cooking time measured in minutes, Special causes – when something goes wrong and you can point directly to it and say that is the problem, Random causes – part of the process itself – sometimes things go wrong. The following are common examples. }, }, Perform quality control helps ensure a certain level of quality in a product or service. } You should always try to prevent defects from happening on your projects rather than dealing with consequences. This phase revolves around metrics—acute analysis of project execution measured against project planning and project outcomes is the guiding focus. })(); 2. There are three processes within this knowledge area: This process involves the determination of the quality standards that govern the project deliverables and/or product and how the project will achieve compliance to those standards. Process Improvement Plan – This plan details the steps for analyzing the project’s processes to identify activities to remove or enhance. var scriptURL = 'https://sdks.shopifycdn.com/buy-button/latest/buy-button-storefront.min.js'; It is important to remember that qu… Quality planning involves ensuring that the proper project management principles have been applied. Quality metrics are an output of the plan quality management process and in input to both the perform quality assurance and the control quality process. The process is called Quality Control, and it falls under the Project Quality knowledge area in the Monitoring & Controlling process group. This concept is called prevention over inspection. It is important to perform quality planning during the Planning Process and should be done alongside the other project planning processes (i.e. This document describes how the organization will ensure quality is implemented and what constitutes as high quality for the project. The key here is to focus on creating metrics. Quality metrics are those specific measurements that must be met in order for the results to meet the quality requirements. The measurement generated in this particular project management tool is an actual value. Process analysis – Follows the steps from the process improvement plan. You should familiarize yourself with these for the PMP Certification Exam. loadScript(); "text": { }, Quality management and control tools are tools that can help you ensure quality in your project’s processes. The Quality Management Plan should also include what the project’s quality metrics should be when everything goes well. 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